The longest amount of time you will have to wait for a new VMware-based or Hyper-V public cloud server is 3 hours. This is measured from the time your payment is processed and your order is confirmed.

Standard SLA for Anti-DDoS. Works as expected For a knowledgeable system administrator that only needs rough filtering of large attacks and can implement further software firewall rules on server or to optimize his application.

Expert SLA for Anti-DDoS Immediate and knowledgeable attention we solves any issue related with application tunning for DDoS attacks shortly after your call.

Our public network will be online 100% of the time and you will be credited per our SLA for every minute it is down. Based on the amount of downtime, credit will vary from 5% to 100% of your invoice.

Our data centers will be online100% of the time and you will be credited per our SLA for every minute it is down. Based on the amount of downtime, credit will vary from 5% to 100% of your invoice.

The longest amount of time you will have to wait for a first response to a support ticket is 1 hour. This is measured from the minute your ticket is received by our system and a ticket number is issued..

The longest amount of time you will have to wait for broken server hardware to be replaced is 3 hours. This is measured from the time we complete troubleshooting the issue and determine that it is hardware related. .

Money back Guarantee with our web hosting and reseller hosting.

The longest amount of time you will have to wait for an update while we are working on your ticket is 2 hours. This is measured from the last time we responded to the ticket.